This is a remote position.

We are seeking a detail-oriented and customer-focused Accounting & Client Support Specialist to join our client’s growing transportation finance and back-office services operation.

The ideal candidate will have experience in Accounts Payable, Accounts Receivable, freight billing, transportation documentation, invoice processing, or logistics customer service. This position will serve as a key point of contact for transportation clients, carriers, brokers, and internal teams, handling account inquiries, invoice and payment questions, documentation follow-up, and day-to-day service needs.

The successful candidate will be comfortable managing a high volume of customer calls and emails, reviewing freight-related documentation, resolving billing and payment discrepancies, maintaining accurate account records, and delivering a responsive and professional customer experience.

Key Responsibilities

Provide timely and professional support to clients, carriers, brokers, and internal teams by phone and email.
Serve as a primary point of contact for questions related to invoices, payments, account status, documentation requirements, and service requests.
Review and verify freight documentation, including Bills of Lading (BOLs), Proofs of Delivery (PODs), rate confirmations, invoices, and supporting documents.
Identify missing, incomplete, inaccurate, or conflicting documentation and coordinate with clients or carriers to obtain corrections promptly.
Support Accounts Payable and Accounts Receivable processes, including invoice review, payment tracking, reconciliation, and account maintenance.
Monitor outstanding invoices, payment statuses, aging items, and unresolved account issues.
Research and resolve billing discrepancies, short payments, duplicate invoices, disputed charges, and payment-processing concerns.
Coordinate with internal teams to ensure carrier payments, invoice audits, and client account activity are processed accurately and on time.
Maintain accurate and organized account and customer records.
Follow up on outstanding documentation, invoices, payments, and service requests to ensure timely resolution.

Requirements

2+ years of experience in Accounts Payable, Accounts Receivable, billing, collections, customer account support, payment processing, or a related accounting or operations role.

Experience in transportation, trucking, logistics, freight brokerage, factoring, finance, or another service-based industry is strongly preferred.

Working knowledge of freight-related documentation, including Bills of Lading (BOLs), Proofs of Delivery (PODs), rate confirmations, invoices, and carrier payment documentation.

Comfortable handling a high volume of inbound and outbound calls with clients, carriers, and business partners, including invoice inquiries, payment-status questions, missing-document follow-up, and account discrepancies.

Strong attention to detail with the ability to accurately review and process financial and operational documentation.

Strong communication, organization, and problem-solving skills.

Ability to work independently, manage priorities, and maintain productivity in a remote work environment.

Benefits

Competitive salary based on experience and qualifications

100% remote work

Collaborative and supportive team environment

Professional growth and development opportunities

Opportunity to build long-term experience within a stable and growing logistics organization

Consistent CST working schedule: 8:00 AM–5:00 PM

Accounting Specialist